Shipping & Returns

Shipping

Where do you ship?

Currently, we ship within the United States only.

How much does shipping cost, and how fast will my order arrive?

Shipping is always free! Orders within Texas typically arrive in 1–3 business days. For the rest of the U.S., delivery takes 4–10 business days.

What carrier do you use?

We ship via UPS or USPS, depending on your location and order.

Do you ship internationally?

Not at this time — we currently ship within the U.S. only. Follow us or sign up for our newsletter for updates if that changes.

Returns

What is your return policy?

Lovacado products are handcrafted and a lot of care is placed in the creation of our oils. We understand that at times the scent or product might not meet the standards expected. However, due to hygienic reasons we are unable to take back any open or used products. All sales are final.

My order arrived damaged or defective — what do I do?

If your product arrived leaking or defective, please take photos and email us at info@lovacado.com within 3 days of receiving your order. We will arrange an exchange for the same product. Return shipping costs are the responsibility of the customer. Please ship your return to: CPM Virtual Business Solutions, 675 Bering Dr. #200, Houston, TX 77057. Once we receive the returned item, we will ship the replacement at no additional cost.

Have Another Question?

Email us any time at info@lovacado.com — we're here to serve you and will do our best to satisfy your requests.